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TMMF #008 · March 27, 2024

From Disney & Ad Agencies, to Hubspot and B2B SaaS

How to Leverage Voice Of Customer, Onboarding, Jobs To Be Done, Testing, and Mentoring Growth Teams.

Guest: Andrew Capland Messaging Show notes

Why listen

The signal, minus the noise.

“I was just drawn to the types of challenges that SaaS companies have. And then once I got in, it’s hard to get out, man.”

In this episode of the Message-Market Fit podcast, we welcome Andrew Capland, coach for Heads of Growth at Delivering Value. Together, we dive into Andrew’s extensive experience within the B2B SaaS industry, having influenced growth strategies for leading companies such as HubSpot, Wistia, and Postscript. Our conversation explores his transition from traditional advertising, where Andrew kickstarted his career, to mastering the growth dynamics in the rapidly evolving SaaS landscape.

Throughout the episode, we learn what Andrew garnered from orchestrating massive digital advertising campaigns for giants like Disney, the necessary strategic mindset adjustments for B2B SaaS excellence, and the importance of deeply understanding customer needs through “jobs to be done.” We also discuss the critical role of mentorship in career progression, the indispensable value of user testing in both product development and marketing, and the complexities businesses face when trying to strike a balance between product-led growth and sales-driven strategies in today’s competitive market.

Key topics covered

A skimmable map of the conversation.

Start with the idea you need, then jump into the full episode when something catches.

From Big Brands to B2B SaaS: Andrew Kaplan’s Career Evolution

At 01:51, Chris and Andrew dig into from big brands to b2b saas: andrew kaplan’s career evolution — a useful jump-in point if you want the practical part of this episode without scanning the whole conversation.

Unlocking Customer Insights: The Power of Jobs to Be Done

At 13:04, Chris and Andrew dig into unlocking customer insights: the power of jobs to be done — a useful jump-in point if you want the practical part of this episode without scanning the whole conversation.

Navigating Growth Challenges: Strategies and Insights

At 16:37, Chris and Andrew dig into navigating growth challenges: strategies and insights — a useful jump-in point if you want the practical part of this episode without scanning the whole conversation.

The Art of Connecting Research to Actionable Steps

At 18:26, Chris and Andrew dig into the art of connecting research to actionable steps — a useful jump-in point if you want the practical part of this episode without scanning the whole conversation.

Leveraging Usability Testing for Informed Decision Making

At 21:16, Chris and Andrew dig into leveraging usability testing for informed decision making — a useful jump-in point if you want the practical part of this episode without scanning the whole conversation.

The Controversy of Website Tear Downs

At 25:44, Chris and Andrew dig into the controversy of website tear downs — a useful jump-in point if you want the practical part of this episode without scanning the whole conversation.

The Evolution of Expertise and Confidence

At 27:48, Chris and Andrew dig into the evolution of expertise and confidence — a useful jump-in point if you want the practical part of this episode without scanning the whole conversation.

Navigating Career Growth and Mastery

At 29:20, Chris and Andrew dig into navigating career growth and mastery — a useful jump-in point if you want the practical part of this episode without scanning the whole conversation.

Show notes

Jump to the right moment.

Use the timestamps as shortcuts: scan the arc, skip the obvious bit, replay the useful bit.

01:51

From Big Brands to B2B SaaS: Andrew Kaplan’s Career Evolution

13:04

Unlocking Customer Insights: The Power of Jobs to Be Done

16:37

Navigating Growth Challenges: Strategies and Insights

18:26

The Art of Connecting Research to Actionable Steps

21:16

Leveraging Usability Testing for Informed Decision Making

25:44

The Controversy of Website Tear Downs

27:48

The Evolution of Expertise and Confidence

29:20

Navigating Career Growth and Mastery

31:27

The Art of Delivering Value in Consulting

33:40

Finding and Formalizing Mentorship

37:07

The Impact of Investment in Mentorship

44:42

Choosing Solopreneurship Over Agency Building

47:40

The Power of a Trophy File

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